Terms of Service for Valuelytics Insights

About these Terms

These Terms of Service govern your use of Valuelytics Insights, the client reporting app at insights.valuelyticsinc.com, and of any marketing services provided by Valuelytics Inc. In these Terms, "Valuelytics Insights" or "the app" means that app, and "we", "us" and "Valuelytics" means Valuelytics Inc.

By signing in to Valuelytics Insights or connecting an account to it, you agree to these Terms.

Engagement

Services are provided by Valuelytics Inc., Tampa, FL. The scope of your engagement is whatever is written in your proposal or on the service page you bought from. If something is not written down, it is not in scope, and the fix for that is to write it down.

Billing and cancellation

Monthly fees are billed in advance on the same date each month. There is no minimum term. Cancel with fourteen days notice before your next billing date and you will not be billed again. Work already delivered is not refunded, and we do not hold your accounts hostage on the way out.

Advertising budgets are paid by you directly to Google, Meta or the relevant platform on your own payment method. Our management fee is flat and does not change with your spend.

Ownership

You own your domain, your hosting, your website, your ad accounts, your analytics properties and your Google Business Profile. Where we build a website for you, the finished site is yours on final payment.

The Valuelytics platform tools remain ours. Your data inside them is yours, and we will export it for you on request when an engagement ends.

What we do not promise

We do not guarantee rankings, lead volume or revenue, because no honest agency can. Search platforms change their algorithms without notice, competitors act independently, and your own operations affect the result more than any marketing does.

We do promise to tell you what we are doing, why, and what it produced, and to say so early when something is not working.

Your responsibilities

Timely access to accounts, timely answers to questions, and accurate information about your business. Most delays in a marketing engagement are content and access delays rather than execution delays.

Where a licence, insurance certificate or background check is required by a platform, keeping those current is your responsibility. We will track expiry dates and remind you.

Using Valuelytics Insights

Clients get a login to Valuelytics Insights at insights.valuelyticsinc.com. Keep your login to yourself and tell us straight away if you think someone else has used it. You may connect only accounts you own or are authorised to manage, and you can disconnect any of them at any time.

Figures in Valuelytics Insights come from the platforms you connect and are shown as those platforms report them. Platforms restate numbers, report on a delay and occasionally get them wrong, so Valuelytics Insights is a decision aid, not an audited record. Answers from the Valuelytics Insights assistant are generated by AI from your data and can be wrong, so check anything you act on.

Third-party platforms you connect

When you connect an account to Valuelytics Insights, you also remain bound by that platform's own terms. Connecting YouTube means you agree to the YouTube Terms of Service at youtube.com/t/terms, and Google's handling of your data is covered by the Google Privacy Policy at policies.google.com/privacy. Connecting Facebook, Instagram or Google Business Profile is likewise subject to Meta's and Google's terms.

TikTok: when you connect a TikTok account to Valuelytics Insights, you sign in with TikTok's official login and approve read-only access to your profile, account statistics and public videos. Valuelytics Insights never posts, comments, follows or messages on your TikTok account. Your use of TikTok remains subject to TikTok's Terms of Service at tiktok.com/legal/terms-of-service. You can remove Valuelytics Insights's access at any time in the TikTok app under Settings and privacy, then Security and permissions, then Apps and services permissions.

How Valuelytics Insights uses the data from each connected platform, and how to have it deleted, is set out in our Privacy Policy at valuelyticsinc.com/privacy.

Text message terms

Program: Valuelytics text messages. If you opt in, by ticking the text message box on our contact form or by asking us in writing, Valuelytics sends text messages about your enquiry, scheduling a call, reminders, and for clients, alerts about their account.

Message frequency varies with your enquiry or account activity. Message and data rates may apply. Consent to receive text messages is not a condition of any purchase.

Reply STOP to any message to stop receiving them, and you will get one message confirming you have opted out. Reply HELP for help, or contact fahd@valuelyticsinc.com or (305) 793-9579.

Carriers are not liable for delayed or undelivered messages. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes, and text messaging opt-in data and consent are never shared with third parties. See our Privacy Policy at valuelyticsinc.com/privacy.

Liability

Our total liability under any engagement is limited to the fees paid in the three months before the claim. We are not liable for indirect or consequential losses.

Governing law

These terms are governed by the laws of the State of Florida.